The Ticketing Story

Picture this scenario:

• Day 1 – A customer emails about an issue. The email is buried under hundreds of others. The problem isn’t solved.
• Day 30 – Dozens of requests are scattered across emails, WhatsApp, and sticky notes. No tracking, no history, no priority.
• Day 60 – Customers leave frustrated. Staff feel overwhelmed. Productivity drops.

This was the old story of support management.

Now, with DeskCT ticketing system, the story changes.