Top articles The Ticketing Story Category: What is DeskCT Picture this scenario: Day 1 – A customer emails about an issue. The email is buried under hundreds of others. The problem isn’t solved. Day 30 – Dozens of requests are scattered across emails, Whats... What is DeskCT? Category: What is DeskCT Every growing business faces the same challenge: how to manage customer requests, IT issues, and support tickets efficiently. From simple questions like “How do I reset my password?” to critical probl... The Professional Promise Category: What is DeskCT With DeskCT, your organization moves from: Chaos ➝ Clarity Lost emails ➝ Structured workflows Frustrated customers ➝ Loyal relationships DeskCT isn’t just another tool. It’s a ticketing soluti... How DeskCT Transforms Support Category: What is DeskCT DeskCT takes every request (we call it a ticket) and puts it into one central system. From the moment a customer reaches out, the request becomes: ✅ Tracked – No ticket is ever lost.✅ Assigned – The r... Key Features of DeskCT Helpdesk System Category: What is DeskCT Smart Ticket Management – Every customer request becomes a ticket. Simple, structured, and professional. Support Dashboard – Managers see the bigger picture at a glance. SLA & Response Times... Why We Built DeskCT Category: What is DeskCT Too many companies were drowning in customer requests across multiple platforms — email, messaging apps, spreadsheets. There was no central IT helpdesk system, no accountability, and no way to measure...